SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great quality in everything, shipping only in 10 days to chile. Shop highly recommended as always
Work well being nicer!! Price for some 쎈 will pull the key @!^^
Very good the dock! Outputs are high speed, USB 3.0, RJ45 gigabit, HDMI 4K. Just not know 5 stars because the output USB type C came a little pie in my dock, but working
Very good quality.
Perfect thank you
Quality equipment and meets super well expectations
듀얼 모니터용으로 구매했습니다 . 모니터 두개는 잘 나오지만 vga는 해상도가 960x800 까지만 지원을 합니다 .
ok
I am using a Thinkpad Yoga X1 and am running (arch) linux. this works with 2x monitors connected. very nice!
Absolutely perfect! It pretty much has every port that I need and they all seem to work flawlessly. I still have test out whether or not the HDMI port can stream 4K content, but so far it seems to project my computer screen on my TV just fine. I also have to test out the USB-C (PD) port to see if it can sufficiently charge my laptop. But the Ethernet, the 3 USB-A ports, SD card slots, and headphone jack seems to function as intended. NOTE: It's kind of hilarious how Windows recognized the Hub as a speaker or audio device, so I had to manually change the external audio device from the Hub to my laptop. I guess it does that because of the headphone jack in the Hub, which can be used as an AUX input for speakers. The good side of this is that I can simultaneously flip between speakers or wired headphones since I technically now have 2 headphone jacks.
Всё гуд доставка 3 дня из-за кур службы
All very well, recommended
Equipment meets very well to proposed. Super fast.
Nice and beautiful!! Just it was displayed in the demos! Haven’t tested it though, but I am quite sure it will work fine.
Great! Looks just fine 'functional' later i will add, t to wait for a new 2019, the period of which apple promises 30 days, t to a new model and not standard
Пришло быстрее чем планировалось. Доволен.
thank you
All great working a wonder
Arrived quickly, looks excellent, works fine. I would highly recommend this product and store.
Все норм. Только перед покупкой убедитесь, что ноутбук поддерживает передачу видео через Type C. А то будете печальными, как я. (:
Fast shipment. Tested with both HDMI connecting to external monitor, USB-C port works beautifully. Will test other ports later.
Fonctionne bien. J'ai 3 accessoires USB et 2 écrans (VGA + HDMI). Je dois avoir un problème de driver VGA car je suis uniquement en 800x600 mais sur le HDMI je suis en 4k (à priori). manque 10 cm de fils pour avoir une bonne installation avec un PC HP 13'.
Works well with ThinkPad L390 + 2 hdmi dell monitors
Ótimo produto, chegou dentro do prazo, bem embalado.
this device is not support 4k@60hz as described