SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Вещь отличная. Выполнена и упакована как всегда на уровне. Но с чехлом и стеклом использовать на iPad не могу. Не посмотрела, что возврата нет. Доставка быстрая.
Other things than shipping teeth Surat. IPad Pro 4th gen 12.9 use data Case sheathed use... anti belly-four key
The adapter itself perfectly sat on the iPad. But with delivery .... I understand coronavirus and all that, but why promise delivery 1,5 months. The goods to Odessa went 3 months!!! Although during this time the store extended the warranty period... With the seller did not communicate
Highly recommended, excellent quality
Quality product!!! Exactly what I wanted!
Отличный адаптер. Подошёл ко всему!!!
배송이 정말 빠릅니다. 작동도 잘 되구요. 최곱니다~
Great service!! Super fast shipping.. will definitely buy from this store in the future.
It does not fit when a smart keyborad is attached.
Muy buen producto, fiel a lo que ofrecía la página del vendedor, tal vez el único detalle es el cable de conexión al iPad, queda torcido y eso seguramente acorta su durabilidad. Contento con la compra.
The product is great! Of strong-looking metallic material, it fits perfectly to equipment, so far it has worked perfectly. Arrived at my home within the deadline (17 days?
perfect!
Great service arrived ahead of time I like it a lot and goes great on my ipad Pro 12.9 The warmly
The goods are quality in appearance. Everything works! Flaw 1 is the price. Bought for 2900 rubles
All right
Item received ok. Thanks
No especificaba el conector , para el iPad , una foto del conector a la tablet para comprobar si es el correcto
This is great we love it. This is our second one. We highly recommend thank you so much
Thank you, item as described and work really well!
Unfortunately it's not fit on ipad pro with magic keyboard.
Good
Все отлично. Подошел на Samsung galaxy tab s7 plus.
Very good products, you can shop from this store anything you like. Thanks Baseus :))
thanks bro
smoothly fast thanks...