SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super! I use it with iPad Pro 2018 and everythning works very well. I tested all the ports and all are working well. It came in an original paper box with an English manual. I tested it also with MacBook Air 2019 and it works well too. Delivery was very fast - only 3 weeks. Seller was very helpful and answered all my questons before purchase. I am very satisfied. Thank you. 5++++++++
Very nice, I love it! Works like gold!
alles super！
Everything came very quickly
The product recieved in good pakaging and had no customs issues since it was my only concern . No issues came . Even though it was lockdown period the order came before the time of expected delivery. Recommended product with high quality
Brilliant product.
Muy bien todo salvo la conexion hdmi que el ipad no se ve bien en la televsion falla la conexion el resto todo bien
Funciona perfecto. Vendedor fiable.
Quality is good mega fast delivery.
very good
The product is updated version with two USB inputs. I definitely recommend it.
Hub itself is great, but delivery tooks almost 3 months...
good like it
muy buen producto
Laptop connection is a little flock there four key
Great to expand the iPad. The quality is top.
Fantastic! Wonderful! Well packed and came as advertised. Worth!
I can only recommend. Very good product.
Like it
Fast delivery, quality is super, everything works, I recommend, if you want to use external USB drives with large volumes, pre-format under exFAT
جميل كما هو في الوصف والسعر مناسب جدا ، التغليف جيد ، المقاس مناسب ، الشحن اخذ وقتا طويلا جدا
Shipping well-received ~~
Nice hub. All ports work well. Mounting on a tablet or monitor is not very dense, new as a whole keeps well.
Quick delivery and perfect stuff!!!
It's on time. Corresponds to the description. Thank you.