SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Laptop connection is a little flock there four key
Great to expand the iPad. The quality is top.
Fantastic! Wonderful! Well packed and came as advertised. Worth!
I can only recommend. Very good product.
Like it
Fast delivery, quality is super, everything works, I recommend, if you want to use external USB drives with large volumes, pre-format under exFAT
جميل كما هو في الوصف والسعر مناسب جدا ، التغليف جيد ، المقاس مناسب ، الشحن اخذ وقتا طويلا جدا
Shipping well-received ~~
Nice hub. All ports work well. Mounting on a tablet or monitor is not very dense, new as a whole keeps well.
Quick delivery and perfect stuff!!!
It's on time. Corresponds to the description. Thank you.
el producto es conforme a la publicación se adapto correctamente a mi iPad pro sin problema el material es de buena calidad
super great working good and solid finish
None.
works as intended, really good thing, but need to find proper case for tablet to use it attached at the side. Thanks!
Estou satisfeito. Considerando o translado entre continentes, chegou bem rápido. Embalagem segura. Produto bom. Ótima relação custo x benefício. Recomendo!
Baseus kalitesi satıcı çok iyi kargo süper
Terrific shipping fast
Вещь отличная. Выполнена и упакована как всегда на уровне. Но с чехлом и стеклом использовать на iPad не могу. Не посмотрела, что возврата нет. Доставка быстрая.
Other things than shipping teeth Surat. IPad Pro 4th gen 12.9 use data Case sheathed use... anti belly-four key
Very excellent and practical
The adapter itself perfectly sat on the iPad. But with delivery .... I understand coronavirus and all that, but why promise delivery 1,5 months. The goods to Odessa went 3 months!!! Although during this time the store extended the warranty period... With the seller did not communicate
Highly recommended, excellent quality
Quality product!!! Exactly what I wanted!
Отличный адаптер. Подошёл ко всему!!!