SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Llegó en un mes a México, el producto coincide con lo ofertado. Lo recomiendo y satisfecha con la compra.
Liuks
Доставка быстрая,в течении месяца. Все хорошо. Пришла заряженная. При стрижки волос не закусывает. Вибрация при работе машинки не сильная, обычная.
Tried to cut-like normal.
Good haircut. Small, compact. In good packing.
everything was perfect
Super respectable machine I advise everyone to buy from him
A great machine, though small, but cut like a big one! Super!
Everything is fine. Quality norms. Delivery 16 days by courier gift from the store knives on the electric razor, thank you! until I checked.
Super Machine
The parcel came very quickly!! for 12 to Poland. I didn't. I did not communicate with the store. The goods are delivered quality. Packing is great. It's whole. The machine is very pleasant in the hands, pleased with the nozzles, with its quantity. In the work has not yet been, but I hope that everything will be ok!!!! I chose it according to reviews. I'll try the work, I'm a hairdresser, I'll write. Thank you to the seller!!!!!!.
Мощная!!!Удобная!!!Бреет быстро и очень качественно! Благодарю
Look like expensive item and very fast service
Very good product
брил бороду волос грубый бреет на ура посмотрим как будет служить пока 5+
Good product!!! Shaving is good and does not scratch the skin, arrived on schedule. top Seller!!! Recommended
Took for shaving, excellent!. charges quickly gdeto hour, consumption 850 mAh, packing-can be given-not ashamed, how much will work on time-well, I did not hurry to shave, then I will add, leaves about 0.1-0.2mm, so you can be more careful about cutting! Especially if anyone had the idea to shave the intimate zone (there take a razor with 05 -1mm is better with regula. Clearance) lies in the hand conveniently-there is something to compare.,. Clearance is not adjustable-do not confuse with nozzles! Not loud, you can charge extra. From its lace mini yusb (complete with its cord with its connector)
Works well and have materials very good. Recommend It definitely
Thank you store✌Very good item perfect made
Like all the norms, went a month to Moscow, I'm happy with the purchase, the box is slightly crumpled and the machine is not in the film, the photo shows a little dust, I took more to cut my beard, see how it works, if I add that necessarily, in general I advise!
Works like a dream. Looks great and works even better.
Fast delivery, sending, everything corresponds to the description, the store is like.
Quality price perfect, not tried But looks very good.
Came quickly less than a month, all in excellent Condition, working.
Not yet experienced in work