SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good store, very good product.
The item is ok. Everything works.
Very good watch
buena
Very good.
good product thanks
Show the clock
Zatím nemohu posoudit, mám them krátkou Dobu
In general, what was waiting or expected, then received, Like the fact that the clock is synchronized on the bluetooth and the time does not need to be adjusted, Their shortcomings, constantly in a flat place tear bluetooth, (expected, here described) The screen is not bright and the backlight is similar to the glow of fireflies, (expected, here described) From the point of view of smart, the clock is none, the steps counted 56 pieces, without leaving their seats, i.e. Show alien steps. Of the pros, it looks very beautiful on the hand, and that the time is synchronized, the battery is changed once a year, (because of this they took) i do not like that when the smart watch fails the battery they need to throw out, there is no such problem.
Good Job and on time
Excelente
Strap cream karokii
It came in 3 weeks. Branded package, inside sealed in a celofan branded box of good quality. Inside the box is a clock and multi-page instruction in English. Everything works like that. Heavy watches, metal. Strap quality
Product according to the expectation thank you
Very cool. The price is top!
bluetooth dont work
All right
Nice watch. The functionality of smart watches is very weak. Like a normal watch is quite good.
Excellent quality/price board
OK
It has not been tested
пришло за месяц, о том, что товар прибыл в офис доставки уведомления не было. товаром доволен, но долго не мог включить часы и разобраться мало функций у часов, экран не сенсорный, управляется кнопками Ито там нечего делать, настраиваются лишь при подключении к телефону.
It's very good product.i recommended for its.
Got it! It's okay!
The watch is good, the strap is silicone, comfortable. All functions work, with the phone on the qr code connected quickly. The instruction is in english, but the pictures are clear. The sound signal is loud, sorry there is no vibro.