SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Middle East and North Affrica |
28-47 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is good. On the hand look and feel great. The screen is not a touch-at the bottom of the button, everything switches through it. To synchronize with the phone you need the application "yoho sports". Regular messages on the screen displays with text. Notification of calls too. Huatsapp doesn't react in any way.
Very good! See over the days took 2 months to get to Brasil
Am enjoying
Excellent
I hope this one works, I have it loading
Excellent product I had already bought one and this is the second thank you very much, very fast shipping
perfect
Connecting it with the cell is simple. The display is easy to handle. Very practical. Like. Good money
The relog is fine, it only has English language although the mobile app if it is in Spanish, the straps are a bit harsh and somewhat uncomfortable, a matter of getting used to
hello i ordered 2 watches but 1 doesn't work!!!! could you solve this please ??
Watch conforms to the description. Had a lot of trouble connecting it to the laptop. Zero communication with the store we have the impression that he does not read your messages because they respond next! But finding only the problem shows works well for the moment. Being able to settle it in the language would be appreciable.
Very good the product I recommend the store thanks for the gift you sent from more
The description in English is good.The watch had to stand for 24 hours to start working. It did not respond to charging for 10 hours.
its not i wanted
Very good
Excellent Product
There was a wrong watch strap at black inplaats of Green
Всё отлично
I recommend this watch so awesome and works perfectly
Good product! Really is what appears on ad.
All OK
I love it, very accurate description. Seller is a good person, have a good understanding too. Thank you so much
Looks nice. There is no instruction how to use and set it right, no charger, just tge watch. I can not set even the clock...
Great product for the price
Super fast shipping, the product is how it is described.. Thank you.