SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
buen vendedor, envío rápido y sin problemas, la calidad de sonido más que decente por el precio, recomiendo si compra
Second time I buy, very happy with my products. Exelent 100% reliable store. Fully recommended
I liked the headphones! Super!
Delivery is fast, a little more than two weeks, the sound is clear good, there is no reserve for volume on my device. Quality for not big money.
There were 34 days, everything else is fine. Big, teenagers and women can have problems.
I'm just messing with these headphones. ordered the brother the same. before that were bluedio t2 +. now i do not even fit them. oneodio first comfortable head does not get tired sound caresses my membranes. the bass is soft and from good quality music vibrate on the head. from budget ears just a song. take it boldly.
His voice Quality create segini very incredible price, please use headphonenya
Вс прийшло целое, коробка слегка помнята, правда доставка была чуть больше месяца в центр Украины, о качестве звука напишу в дополнении к комментарию
Good sound and convenience easy connected with phone by Bluetooth.
2èmeqyz j'achète rien a redire ! bonne qualité. je recommande.
Shark ears. Bluodio t2 stinking sound passage in comparison with oneodio. There was no instruction in the box. And poh.
Шли месяц. По звуку мое увлажнение, лучше моих прошлых по звучанию раза в два. Через шнур и правда звук чуть хуже, и это заметно. Но как же меня бесит эта секундная задержка в играх при блютузе, в остальном пока очень нравятся.
Very good transport Packaging
Headphones are good, thank you very much!
качесто хорошее, ехало долго в Киев... по блютуз звук отличный
Delivered safely and safely, a little crumpled box, but it's not critical. Work Super, through the cord something went wrong (feeling, as if in a bar in the corner you sit and in the distance something will beat), but maybe not so connected the wire, I will still try. Through Bluetooth, the sound is super for such a price, and in general very clean and loud in my opinion. I definitely recommend the product, I will add the review, it is necessary to test.
Up to the Stavropol territory there was 1 month and 10 days, the box is crumpled, the headphones themselves are whole, everything works. If you turn on music, then even 50% very loud. The sound is quality, but the plastic does not inspire confidence. Very tightly sit, and even without the music included, the environment is almost not heard.
The headphones sound very nice. But it's too tight. Maybe my head is too big? Telephone calls are possible and their quality is correct.
Exceptional I am exceptionally surprised by the sound quality in terms of the general quality to do with time I will test it for a while and I would add a com later
They sound great. It has good bass and good microphone reception to answer calls. Quite happy with the quality price ratio.
Как всегда все отлично. Беру не первый раз. Лучшее предложение за такие деньги. Рекомендую товар и магазин, можно смело брать, проверено КСН. Кто не знает, как вернуть с каждой покупки 3-7 %, пишите на почту alexxx366@mail.ru всё расскажу и покажу.
Package took some damage during delivery but headphones in one piece. Everything is working great. Good quality of sound when you connected by AUX but it's even better when connect through bluetooth.
Good ears, they connected to the phone immediately, they do not want to go to the laptop.
Sound level.
Delivery two weeks to Kaluga. Packed in an inflatable mattress. Sound quality and generally good. But gentlemen! What the? I don't see any difference between the left and right. Are they mono or something? There are tests for stereo sound... There's no left or right. The middle is! I'm disappointed...