SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличный товар
Worthy for use. Very satisfied with the sound and quality
Headphones are sensational, very convenient. Workmanship quality is super. Mainly sound is perfect. For such a price, nothing better not you will find. Recommend strongly headphones and salesman. I am very satisfied and happy. Thanks
Super fast delivery and very good price for the quality
Cool headphones!!! sound both by wire and wireless worthy.
well pack shipping is fast good bass headphone!!!
продавец заказ отправил быстро, наушники качественные, басы норм., первым делом за рядил наушники и всё заработало. звук практически одинаковый по проводу и по блютуз, спасибо продавцу, рекомендую.
The headset is good quality. The sound is good. However, the noise reduction is very light
The goods came quickly (yes, very about two weeks). The box is slightly crumpled, but the headphones are intact. It was slightly upset that there was no separate external padded microphone, only on the cord. Built-in microphone is weak. I liked the sound. Everyone is happy (well, almost). a good store can deal with it.
Very fast delivered
great sound.
Nice quality, sounds great and fast delivery. Package was neatly wrapped in bubble wrap. Thanks!
доставка в Украину 3 недели .упаковка нормальная. все целое. звук понравился. всем рекомендую.
упаковка хорошая. звук очень громкий. сидят удобно. внешние звуки не слышно. Сам звук неплохой, но дешевенький, это чувствуется. Басов практически нет. в некоторых жанрах музыка немного в кашу, Но совсем чуть-чуть
My wife liked earphone! Top too
bought version 4.1. not 5.0 communication was OK. ordered april 8th received it may 14th. Netherlands
Sent fast but tracking bad tracked international transport then at customs after 25 days appeared there again stuck days 10 and here already and the receipt brought from the mail at least received everything correctly on the site you Register 2 years of warranty, the quality is all excellent for me the sound is chic.
Perfect headphones, sounds are excellent and music sounds extremely good with it
Perfect
Chic quality ears for such money .. If you compare with sony for 350 bucks that is, the difference in sound but not by 300 dlr
Fast delivery, good workmanship, sound at the proper level. I recommend!
мне наушники понравились !!!!! ставлю везде 5,,, до Забайкальского края "шли" чуть больше месяца.
Rewelacja. Hear new things in famous me before utworach.
Headphones blow perfectly, for their price it's an ideal option for music lovers. When you turn on AUX, there are foreign noise. The box came crumpled, but neatly seasoned.
These are really nice especially for the price. Would definitely buy again! Thank you.