SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bracelet came in 3 weeks. Packed very well the box is not the fifth immediately updated NFC works. Seller recommend.
tardo 3 meses en llegar pero valió la pena el producto llegó tal cual ala descripción recomiendo al vendedor
tardo tres meses en llegar pero valió la pena la espera recomiendo al vendedor
Producto recibido en buen estado, tal cual aparece en la imagen, Original, hasta el momento todo funcional. Tiempo de entrega a Colombia (Bucaramanga), 25 a 28 días.
Excellent Product, beautiful she. Congratulations
El paquete no llego pero el vendedor es excelente, recomendado 100%
Looks like genuine stuff. The rubber band will most likely wear off but bought a pretty steel one in advance and it fits with the device just nicely
O vendedor enviou o pedido no mesmo dia da compra e ele chegou em pouco mais de um mês. Vei tudo certinho como anunciando.
انصح بهذا البائع
Excellent. Super mi band. I bought 3 time. Came very well packed and perfect condition. Fast delivery. The store is not communicating.
loja top top
All right, but very low quality screen protectors.
The bracelet is received, but not charged. Delivered on time. The packaging seems not bad, but the box came crumpled. Everything's fine. I can't say anything else yet. I'll connect the bracelet and add a review.
Excellent Product, delivery fast. Seller note 10!!
Se recibe pedido bien empacado y en perfectas condiciones, fácil de configurar...
super,thank
It came very late (took 53 or so days) and I had to pay customs on top (~25%) ;-; but that's okay. The band in its self is pretty good and I'm satisfied with my purchase :)
All right. It came initially in Chinese but after linking it it was put in Spanish
tardo bstante pero llego bien
продавец не отправил защитную пленку 3 штуки. the store didnt send the cover films :(
100% perfect
Fast delivery, only three weeks. The bracelet came almost discharged, but charged quickly, a little more than two hours, but I do not want to end up with my phone (Nokia 7 +). I suspect that they will sell out the remains and instead of the global version sent out the version for the domestic market, I haven't figured it out yet.
Everything is fine.
браслет пришёл в воздушном пакете. всё целое и рабочее. хороший товар. рекомендую продавца для покупок товаров.
Excelente producto, llegó en el tiempo acordado y el empaque en muy buen estado. Totalmente funcional