SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://slamoof.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Everything is O.K.
Perfect
It arrived in 12 days, super well packaged, and what matters most, oroginal 100%, in its original factory sealed box, and it works divinely. I leave you pictures. 100% recommended. Instructions in Chinese, but it's super easy to install, and there are many videos on YouTube to clarify doubts.
All very well thank you for your service a hello
it would be good to include bottle adapters - on the small bottles it is a bit unstable
ОК
Cool pump. I pressed the button-the water leaked, pressed again-immediately stopped flowing. No extra drops. Came already charged. Includes a charging cable and a flexible plastic tube of normal length. Delivery to the Rostov region reached 35 days. Track is not tracked. The box was packed in a layer of soft foam, but a little crumpled, although not critical. Recommend.
I recommend dealing with this store
Norms
Very thin water jet. Ill be good
All good!
O artigo era defeituoso e não funcionava bem. O vendedor devolveu a totalidade do dinheiro.
All OK. Only 1 PCs Has come
Shipping fast. Works OK.
Насосные системы принёс курьер СДЕК. Всё в наличии. Внутренняя трубка, для подачи воды очень сильно пахнет. Заряжается система через ЮСБ провод, очень удобно!
تحت التجربة
Продавец все отправил, но Почта РФ не оповестила ни через приложение по трек-номеру, ни через бумажное «извещение». При обращении на почту по ФИО посылка не определялась (хотя на ней всё чётко указано...). В итоге товар лежал 1,5 месяца в почтовом отделении. Посылку получил только по трек-номеру, когда его продиктовал оператору.
Work perfectly!
Отличная помпа, работает шикарно, несколько раз промахнулся мимо кнопки включения/выключения, залил пол водой))) Рекомендую!!! Спасибо китайскому брату.
Работает)))
وصلت في الموعد المحدد ومطابقة للوصف تماماً البضاعة جيدة جداً أوصي بها شكراً
اشتروها بدون ما تفكروا . جودة عالية وانصحكم فيها
goood
Everything is cool! The goods went to Samara for about a month
Пришло сдэком, что бесит неимоверно, у нас в городе он работает через ж#пу. Вроде работает, дальше время покажет