SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Ordered 11.11, came 06.12. Connected, works!
Quality is good, everything works. Took for osu! Used to the first day, the week-and the hand will be filled. It is much easier to make jamps than on the mouse. Arrived for 16 days (ordered the 1st, from Russia) to the Murmansk region, if-not for holidays, then would have arrived for 8-10 days. I recommend to buy! The store is sociable and fun)
The tablet came quickly enough, everything works. Almost twice the model of the pomladche-G430
Delivered in 2 days and 20 hours, the tablet looks perfect and works.
Внутри коробки есть вкладыш на котором написан сайт где скачать драйвер. Все работает, сын доволен. Доставка на дом, в течении недели пришёл. Все здорово. Спасибо!
заказывал для работы в Тимс, Поинт. Непривычно немного конечно, но если и мышкой масштабировать и ручкой писать все равно лучше чем "кирпичом" по стене писать...мышкой. Перчатки не было в комплекте и чехла для ручки тоже.
Получила планшетик) все нравится, драйвера установила, все работает, спасибо продавцу. Посылка шла ровно месяц. Не была хороша упакована, но планшет не пострадал
заказывал как подарок, но и сам успел побаловаться. вещь интересная, раньше такой не пользовался. работает с расстояния от ручки до плашета в 10-12мм. можно положить на сенсор рисунок и обвести его по контуру. после установки драйверов с сайта устройства появились все функции. толщина линии зависит от степени нажима и т.д. продавца и устройство рекомендую. упаковка картонная коробка.
Ha llegado en 7 días, en perfectas condiciones. Como es para regalo tengo que esperar para probarlo casi un mes. De momento muy contento. Gracias
Came very quickly. Very convenient to use. Seller thanks!
всем осу пацаны
perfecte
давно работаю с этой фирмой, этот тоже отличный планшет, драйвера встали без проблем
perfeito
I arrive fast thanks to BOLIVIA
Excellent graphic tablet. I needed a simple device for distance work with students.
Happy with the tablet, soft when writing, but I don't know why it didn't come to my home address, the packaging came street name but not the number, she was in mail more than a month, I went to get her to mail Chile, I received the product within 3 months of buying it.
Great stuff. Works as soon as you put it in the computer. Delivery is very fast, straight into the hands.
С товаром всё хорошо. Доставили в Казань за 2,5 недели. И доставили на какой-то непонятный склад. Адреса нигде нет. Дозвониться не могли. Продавец не отвечал несколько дней. Ужасно неудобно
The product arrived quickly and is doing its job well. Adjustable for different usage styles.
exelente buena tableta grafica vendedor 100% responsable
thanks
The tablet bought her daughter. Fully corresponds to the description. Very convenient to work. Came to Novosibirsk for a week. Thank you store for promptness
Everything works fine, delivery is very fast and quality, beautifully packed, perfect gift!!!
Good product, arrived to me sooner than expected and well packed