We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Middle East and North Affrica | 28-47 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
good
Battery Charger is certainly well. But automatic sensor cellphone catches the format is not because if you make some more consideration zero gravity than automatically money more feel and the recommendation.
perfect
Супер держатель, заряжает айфон без труда. Рекомендую
As always, everything is super, delivery is fast and the quality of the goods is excellent. Wireless charging works. All Super
Very easy to use and install, very happy with the product!
Delivery to Kiev-more than 2 months. Strongly crumpled packing, but everything is whole. The product corresponds to the description.
I like the product excellent quality, and I arrive very fast
Delivered today in Switzerland , worked very well as descriptions thank you baseus and thank you store
Good. Its a second one i buy for my husband car.
Sent it good condition. Look good and strong. The wireless charge is ok
Charging is on. The mechanism is flimsy. Metal with soft inserts for the phone. In general, everything is as in the description. Shipping fast.
My Son, has been using using for two days and loves the wireless charging feature.
Item received fast. Tested and works as what it need to. I used to buy a few others charger from other brand store, those with auto close and one touch open type.. very disappointed with those design. This Baseus use gravity ( phone weight) to lock the phone. Simple and good.
Думал автоматический держатель, моя ошибка. По факту удобная ведь, поставил, весом надавило на лапку и зажалось, зарядка беспроводная мгновенно заряжает.
Works perfectly
Looks very decent quality build and it does the job.
Working good
Cool thing. My wife is happy. The quality is good except for an empty holder. On smooth roads does not bother. Recommend.
Again a very good item solid and easy install. With 2 in the car it’s always power on. Fast shipping.
The product is great, the phone holder is manual instead of automatic, great product quality is very good, the packaging came in a hazardous form. Thank you very much
Ok product in that price. Very very fast shipping.
Very fast, and excellent product
About 6 weeks delivery to EU, good in this pandemic situation. Well packaged, it looks as described. It keeps stopping the charging when in quickcharge mode. But till now I just tried it on my desktop (with a Blitzwolf QC3 charger), we'll see what happens in the car. Otherways, it works well with my Note8. Reliable store, recommended.
It is good quality. Very easy to fix the phone. I am using iPhone 8 and everything is working as it should.