SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I took the version with the HDMI and VGA. I've been using this device for a week and I can say that it does the job for my laptop with USB 3.0. I only use one monitor on it on the vga port. I was expecting to get 60fps at least on HDMI. On my tests I got: - around 45 fps on VGA - around 55 fps on HDMI ! An important point is to say that if you plug both monitors into the device, it will be the same image on both ot a lower resolution
Good quality product
Good quality adapter.
great high quality product congratulations!!
Works fine. You only need to install the driver. I recommend the company and the store!
Professionally packed, The drivers are already built into the device, no more running around to download drivers, works well with Windows 10. I've always had challenges with USB to HDMI products, but this one exceeded my expectation, simple to install and getting it going.
Funciou perfect but has Q install drive
Great quality product, not yet tested but recommend the store, arrived very fast
Excellent. I got it and it works great.
Wonderful product!!! Works properly. I recommend!!!
Very very excellent, works excellent with my Lenovo idea pad 510S with internal Intel graphics card.
Good adapter i recommend.! I get there fast.
Very happy. Quality of device is great. Use of device is great AND easy. Did not expect to have to install drivers. Drivers are included on the device. Instructions come with the device. Very happy. Very satisfied. Will probably purchase more for the office.
it an excelent product. it has totally functionallity with windows 10. i'm soo happy with it
Everything works fine, it came in 18 days. I recommend!
It works properly and looks very good quality.
156/5000 With a converter, the picture on the DVI monitor is good. Unfortunately, the image on the HDMI monitor flickers. And that would have been important. The laptop I'm using: LenovoLenovo IdeaPad L340
Good Quality product
On windows 10 i started to go. Delivered quickly. About durability i will not say, but for the time being satisfied!
The description is accurate