SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://slamoof.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Everything perfect, fast and reliable.
The teams arrived very well, and super fast. Very reliable and attentive the saleswoman. Very happy with the purchase.
The machine feels good, smooth to use, and easy to download software. This phone's night mode photo fill is great, the indoor camera noise is very low, the original camera comes with beauty, the camera is high-definition, and the moles on the side of the nose bridge can be photographed. Regarding the problem of receiving signals, I think it is much better than Apple's reception. Now even if it is a multi-person network, the battery life is not bad. You can play for one day with full power until 12 o'clock in the evening. The earphone port of this phone is the same as that of Apple, and the charging earphone is the same as the jack. Another little habit is that the mobile phone is too big and too heavy, and one hand is afraid of playing. Overall the experience is good
The phone came about a bit over a week. Very fast delivery. I highly recommend to order from them, which I will also do soon. Thank you to the team for the quick and reliable communication and support.
One of the best stores
good store
First Delivery Service,Thanks
Very Satisfied!!!
llegó todo muy bien, exelente comunicación con el vendedor y rapidez en El envío, súper recomendado
El producto llegó muy bien, conforme con la descripción y de muy buena calidad
Good store
best stores ever
fast shipping as hell special thanks to fanny
13 days to receve it ,store can do better. 5g not mentionned in box , hope he support it. seller give me free glass
I liked that I received the EU version of the phone.
Excelente muy buena atención muy recomendable
Nice store
Equipment meets the specifications described by the store. Original product. He arrived at. The expected time. Unique. Percanse left the. Additional payment at. The. Customs of. Cameroon
I received my phone. the phone is perfect, I like it. It's quick then I expect during thing special time. Thank you.I will recommend this store. 100%
very good store great support thanks fuuny
Best phone i have ever owned. Want to apologize for the delaying confirming this order. My error. Was waiting for delivery confirmation John
Service rapide
Best Store! I advise everyone from the heart. The store answers quickly and very polite.
Super vendeur, produit conforme à la description
Lindo celular todo ok muy amables y sobre todo dhl gracias