SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Equipment meets the specifications described by the store. Original product. He arrived at. The expected time. Unique. Percanse left the. Additional payment at. The. Customs of. Cameroon
I received my phone. the phone is perfect, I like it. It's quick then I expect during thing special time. Thank you.I will recommend this store. 100%
very good store great support thanks fuuny
Best phone i have ever owned. Want to apologize for the delaying confirming this order. My error. Was waiting for delivery confirmation John
Best Store! I advise everyone from the heart. The store answers quickly and very polite.
Super vendeur, produit conforme à la description
Lindo celular todo ok muy amables y sobre todo dhl gracias
So fast so cool
It takes 17 days to arrive in Brunei Darussalam. So thats very good service and fast delivery. Product quality is good. I recommend. The tempered glass quality is not that good. But its okay its extra gift.
Very awesome and Nice store. I strongly recommend and I will always patronise
Reçu dans le délai. Le vendeur et très bien il te contacte tout le temps vraiment Je le suggère vendeur
Excellent product and fast, I arrive in 4 days
Phone arrived in good shape. First time buying from this store, Reliable shipping. Recommended.
Order received on time well packaged
Thank you a lot!!! Very very fast shipping to US, only 3 days! I strongly reccomend this store!
The phone is amazing. Exactly as described with no issue whatsoever. Thank you!
Смартфон получил через 30 дней после заказа. Упакован хорошо, все целое. Не было на складе на тот момент нужного цвета, отправили другой. Продавец всегда отвечал, но не сразу. Телефоном доволен.
A most reliable store. Delivery was super fast. Customer support is always kind to offer best service. Strongly recommend! Will buy a matepad pro from this seller later.
thank u my friend fast delivery
Super bueno el celular, llego impecable. El vendedor, se demoro en enviar.