SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://slamoof.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It also prints pictures from your camera album! :)
Потрясающий принтер! Напечатала все как хотела. Единственное не поняла что делать когда закончится картридж :). Пришёл хорошо упакованным.
Works very well but the 1ère explanation are in Chinese Insisting we manage to install the software and everything works properly after
Excellent quality! Shipping very fast!
Very Easy to use, work well !!
Very quickly came! Everything works.
wow! llego super rapido, buena presentacion y bien embalado ! 100 recomendado el vendedor... la impresora la use y funciona perfecto!
Print very fast. Packaging is very good quality
nice
Make you satisfied
Label fit bit force but satisfactory so much
Small Printer very convenient and easy to use application. Only downside, the labels delivered with the printer are not referenced in the application, but we do it by cheating a little...
Prints perfectly. Print app supports Russian language
Fire! Delivery 5 days to Moscow by courier. Works fine! The app is simple. Recommend!
ممتاز جدا طباعتها جدا ممتازة و واضحة اعجبتني ، شكرا للبائع على سرعته ، انصكم فيه ، يجب الانتباه ان الاستكرات تكون للاسفل لكي تطبع Recommend the product, Recommend to deal with the store, everything is perfect as in the description I received within a week
Everything came in excellent condition. What I wanted
Good. Fast delivery summer
Just as aspacted. Have had contact with the store and they answered very quickly and correct. The product was also delivered on time. I say a big thank you for the service.
The second time I ask the store frankly once excellent and fast and advise you and thank you
ممتاز جدا اخذت منه الشريط الشفاف وكتبت عليه لكل اغراضي اسمي واسماء البهارات ممتاز ❤❤
Okay then Size is also incredibly large or without this pleasure Functions well correction function
Very recommend this.
Great little printer and label result is as indicated here. Arrived very soon because of shipping from Spain. Very happy with it!
Slightly after estimated delivery time received, but that should the fun not pressing. Super cute and convenient device. Only I get the app not same thumbnail browse if on the photo vd store. Sorry but is no different.
I loved this printer. Simple, easy to work and the labels have very good quality. APP very good with a lot of options to print. I’m a fan of this. I would recommend to everyone.