SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://slamoof.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
okay wow. I didn't think it'll be this good! immediately downloaded Crunchyroll! mind you when I took the pictures it was still daylight out with only the blinds close so the sun still seeps in. 11/10 definitely recommend
Arrived in perfect condition, well packed and well before delivery time, I am very satisfied thank you, now just test and use the product.
Xiaomi Redmi Note 13 sealed 256GB/8GB of Ram 120Hz AMOLED screen 3 main rear cameras 108mpx 5.000mAh battery I accept all credit cards I accept your device as part of the payment Zap for contact 074 988347349 Value: 1.480 R$
Testing product! For now everything is according to the announcement.
2nd time Order this item Thank the seller is not late in arrival A beautiful lightweight device to navigate. Um... ok.
It works excellent the truth too good the same is to use it on time but excellent the only thing is the audio that is bad
Good product good product good product good product good product product good product product good product product good product product good product product good product product good product
Wow surprised me. Thanks to the seller I arrived fast.
kids loved it and so fast to install
I'll find it good arrived fast met all expectation I hope to buy again only thing that the box came crumpled
Excellent item, I am very satisfied with the purchase, I would certainly buy again and I recommend it 100%
Great product, and the delivery is very fast, we thank the seller because it is trust
It’s cool I plugged my google tv in it and it works it can go to 4K but the projector only can go up 4K 30ghz so I just set it to 1080p cause it has 60ghz
I liked the good product and arrived quite quickly only has nuances in the integrity of the goods.
I love it! I gave the opportunity to use the HY300 before and I give that to a friend that fall in love with it and then I found this upgrade version: HY300 PRO and I really love it, the size of the projector it’s a little smaller that the first model but the screen size when you turn it on it’s way bigger! The only thing that it’s miss from the HY300 it’s the capability to modify the settings of the display to make it brighter or customize it at your own way. Also, I love the fact that I was waiting the package by August 13 but instead arrives on August 10, 3 days before! Good job!