SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything's perfect, it's arrived before time, in 3 days i was home, very good quality!, a 10.
Item as described. Pretty good for the price.
Got it fast. Works clearly. No complaints
very very good
Good baby monitor))) fast delivery. Thank you store
Is a good choise. Delivery from Spain is in 2 weeks with GLS., in Romania, UE.
Supplied in Belgium on a week time via Spain. Top.
The baby monitor came whole. So far, everything works fine. Several lullabies, there is a Russian language, the camera is good, the microphone is quite sensitive. In the kit there are two cords-for charging the control panel and for the camera. Im happy☺& Middot;
Shipping fast. Everything works.
A good nanny, bought in the House, catches lucky, even on the street and in the basement
The chamber has to be always connected to electric current. Good image quality.
The product corresponds to the description. Delivered plus in 3 days to Tula. The quality of the Vidos will go, the main thing is visible and the child is heard. there is a Russian language. To the store Thank you!!! Take it will not regret it.
Like, now is see if hard, beautiful very satisfied and very fast songs or 1 week of Spain. Carrier itself is not the CTT. Recommend
19.05 ordered, 20.05 goods sent, and already 22.05 Courier called! Super fast delivery))) while in full work I can not appreciate, since they ordered to another apartment, they will catch everywhere or not, I do not know yet. But in general, I'm happy with the quality. There is an image and sound for a second or two. But this, when you find it next to the camera, can increase the distance more. Feedback works, lullabies too. Until I figured out the Vox function, since there is no instruction for Russian)) so far I recommend to buy, let's see how it will be next)))
Very nice product, we used it and works perfectly ! Music sound good and the microphone works well too. Thanks!
Delivery in 2 days. Brought the courier. The original impression is excellent. Everything works.
Fast delivery and good image
The photo did not have time to make. The goods are satisfied. Sometimes the truth is 3-4 seconds behind. Shows temperature, feedback is. I like it for now.
Rewarding. Works as a fiance
Fast delivery. 7days to Croatia. Exselent item.
It came quickly in a month in Magadan. works well, everything is perfectly visible and audible
Ordered on May 8, already on May 16 received in Novosibirsk! Excellent packing quality, everything corresponds to the description. Until for the purpose I tried-only turned on check. The picture quality is excellent!
Came quickly, turns on, there is a sound.