SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good item, I'm satisfied.
Stab received 3 days after the order. I'm happy with the purchase, everything works as it should. I use with iPhone 11
Ekspresowa wysyłka. Wstępnie sprawdzony działa. Okaże się jak będzie dalej.
супир
Super. Quality for 5, works fine.
Good aptitude
По всем параметрам магазину ставлю только пятерки! Стаб работает на все 100%. Я в восторге! Рекомендую как продавца, так и сам стабилизатор. Пришел в Вологодскую область за 9 дней.
Получил. В коробке и в пенопластовом кейсе. Доставка до порога ИМЛ. Четко и быстро. Вечером тест и дополнительный отзыв.
The box is crumpled, but inside everything is whole. Works smoothly, the quality is excellent
Good quality
It works very well. Pay attention on the instructions
быстрая доставка. работает, ещё не освоил.
упаковка вся помятая . шло долго
All right, I 've been testing for only 2 days but you 've fulfilled all my esoectives, you can professionalize your videos much better with this product. Good communication with store and zero problems in customs.
Very fast
Very fast deal.
The goods came, everything is fine. All work T. There were problems with connecting on Bluetooth, it is necessary to include a location on the smartphone. Then it turns out.
This is my first stabilizer. Already tried to shoot a video. Removes not bad enough, but the application is still not very. The quality of the picture through the app spoils, it is better to shoot on your camera. In the rest, good stabilization is very. The picture turns out to be smooth.
Все просто огонь! Быстро разобрался. Сделано очень качественно. Доставка из России за 3 дня. Рекомендую.
Стедик очень классный, он у меня первый(сравнивать не с чем), давно уже хотел купить, но цены на них высокие, а тут увидел Baseus, да еще и с хорошей скидкой, заказал не раздумывая и не прогадал. С iPhone 11 работает очень хорошо, есть программа, не знаю, как будет с Android. Выполняет все функции, как на рекламном видео. Доставка заняла месяц, но все пришло в целости, он упакован в хороший кейс.
спасибо,всё отлично. Но было бы ещё лучше,если в наборе присудствовал адаптер.
. .
التغليف سيئ نوعا ما منتج جيد
Супер
I received exactly what was ordered. The package was opened for inspection purposes probably but was complete and without problems