SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As described, shipping confusing as was shipped in three packages over a month between first and third
As described, order was shipped in 3 packages and first arrived 5 weeks and last 7 weeks
All game, listen by radio as valves in polonezie
Отличный товар, сын очень доволен! Быстрая доставка.
Спасибо!!!Всё отлично!!!Рекомендую!!! Thanks!!!Everything is great!!!I recommend!!!
The merchandise is fine and as described, very serious and comprehensive store :)
Отлично
Всё отлично все работает. доставка курьером до подъезда. заказал три штуки. В деле не пробывал.
Perfect work. The range is decent. The simplest menu and customize can even a child. Delivery by courier service to the entrance. Satisfied with the order, and the husband doubly.
The store sociable recommend ordering from Russia came about a week to the door IML delivery quality is excellent⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;
For its price is not bad, on the route somewhere 3.5 km are taken. Fast shipping!
great shipping . little problem with customs they wanted to know what was inside the package. after explaining the costs and what was inside. i had a few days later at home whitout any extra costs. Tje boafeng seems to work perfect.
Очень быстрая доставка,в "провинцию",и в удобное время.4 дня
Zoals altijd werkt prima
все пришло как и обещали,товар соответствует действительности
All Super delivered quickly I did not expect a courier so quickly on the way to the Omsk region in a week when I will check out I will order another 2E at a friend the same work on Hurray store recommend
Fast delivery, order on Monday and received on Friday the only bad instructions that are in English
Super fast delivery I am satisfied with the thanks to the store!
Działa, szybko dostarczony produkt.
в Хабаровск за пол месяца, качество отменное, все работает
Delivery by courier in 4 days after order. Everything is fine.
Нормальная радейка. Прошил, стало намного лучше. Как прошивать нашёл в интернете, прошивка занимает несколько минут.
All works like please. Recommend.
The store is well done!!!! Sent very fast. From Russia came walkie-talkies in three days. I use almost a month. In the city, among the multi-floors catches less than a kilometer. In the city in the private sector a kilometer three-five takes. Until the opportunity was checked for dalnyak. As there will be such an opportunity, I will complement the review.
Everything was received, the client is happy.