SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Middle East and North Affrica |
28-47 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
All works like please. Recommend.
The store is well done!!!! Sent very fast. From Russia came walkie-talkies in three days. I use almost a month. In the city, among the multi-floors catches less than a kilometer. In the city in the private sector a kilometer three-five takes. Until the opportunity was checked for dalnyak. As there will be such an opportunity, I will complement the review.
Everything was received, the client is happy.
unico defeito, o transformador nao é de ligação da europa.
The product description corresponds, the trial is made in urban conditions for 3 km communication is stable, there is interference. The antenna was used 771. In the open area in the fields on 7 km takes well. Rough terrain (forest, mountains) 2,5 to 3 km signal steady have small interference, 3 to 4,5 km have interference, but you can hear clearly. Yes, when transmitting and receiving hold the antenna is not necessary, the signal is deteriorating. Dough on Max. Power and full charge AK. The store recommend, the goods sent the next day from the Russian Federation, the alien in 10 days to Buryatia. Yes, all instructions and videos are in the Internet, native in English.
The radio came in a week. Everything works.
Small, compact walkie-talkie. Everything came in a complete set. Fully charged! Later I will add a review.
Всё отлично спасибо хорошая работа
Muy buena
Доставка из Мск в С-Пб за восемь дней компанией ИМЛ - ну, Почта России может и быстрее периодически. Рации пришли заряженные. У одной немного помят угол коробки при транспортировке - хорошо, что только две в подарок. Включил - работают. Пока что "полёт нормальный".
Se demoraron pero llegaron en exelente estado. Es entendible por todo este tema de la pandemia.
Works well but you’ll have to watch a lot of YouTube to figure out how to set it up. Smaller than it looks.
All ok
Быстрая доставка до двери подъезда. Покупаю второй раз.
It's OK, the walkie-talkies are working.
ок
Ordered two walkie-talkies, everything works, delivery in Уссурийск fast. Recommend.
Delivery is very fast, everything is included, packed well. 5 stars, Lake, recommendation
Very good quality. I will order more
всё не плохо,но у меня цифра 8 плохо срабатывает.
Спасибо, пришло довольно таки быстро, упаковка целая, товар в норме, комплект полный.!!! Продавца рекомендую!!!
everything is right thanks a lot
Нормального качества. Испытали на открытой местности на Охоте на уток. Принимает до 2,5 км
Заказ получил, всё работает, брал в подарок на день рождения, не утерпел, отдал раньше времени. Пришло очень быстро.
Sounds good.