SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Works well and arrived well packaged product as described
In principle it works, not every phone can be installed, Redmi Note5 in the case can not install, without a Cover is normal. The store gave a link to the training film on the initial balancing of the device. Noticeable work is arranged when shooting, the droplets are almost no, less smooth movement is obtained
The product and excellent, exceeded my expectations best be expected, fastest delivery received today
I liked everything, thank you
Got it. Checked. Works. Let's see how it goes. Charging sat down immediately, put on charge, brought the courier to the house for free)). Until I realized how it works in general but in principle cool. While shooting only at home, it is necessary in Check in. Shipping fast. Charging Tuga stick in. The cover is good quality. In the hand the stabilizer itself sits well. Weight normal.
Received it quickly. Thanks. Still didn't try yet.
The stabilizer is amazing. Manual in English very simple read and understand the operation of the device. Not needed download app to connect the Bluetooth. Met expectations.
Nicely packed. Works perfect. 1.5 month to Lithuania
Delivery 6 days courier brought to the house, excellent stabilizer, very qualitatively made plastic pleasant to the touch, the tripod on the legs of rubber inserts, instruction in English, English many thanks to the store
Very good product. I had difficulty stabilizing it at first with my Xperia ZX. But the rendering is sumptuous. They said I was On the beach. With nice music and beautiful video editing it is the ideal tool. I still have to privoze it, but I'm gonna have some fun. The horizon is stable. There's object tracking. For this price delivered free in 3 days I recommend. Unbeatable. Thank you to the store very serious.
Received before time, very satisfied
Very good, the video in this channel on YouTube (Ricardo Carnota) I'm rifando full kit câamera Eken action H9R (full NM8)+ gimbal + SD 128GB Samsung
Quick reception. Article conforms to photographs.
It came very quickly. In the gadget, a minimum of functions, but it is convenient and easy to operate. Included: Box box Instruction Charging cord (Stand + payment) PS Discharged quickly
It looks very good, charging to test.
The parcel was tracked, came in 10 days. Packing mega cool, blowing, the box is ideal without a single Dent, complete with a charging wire and instruction in English. While not used, you need to charge. Thank you for the quality goods, for the speed of delivery.
Grateful to the store for meeting the right time and for thank you very much for everything Besides it's a very good product Thanks to the store for your communication congratulations
Am still in testing relatively to use product, but describe all the acquisition process as very successful!
В деле не пробовала пока. Доставка быстрая заказала 9.03, принёс курьер 12.03 в СПб. Опробую дополню
It came very quickly by courier. Another instruction in Russian language applied))) and then I twist Verch, I want to understand))) cheholchik so serious.