SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product in good condition, box a little crushed, I demand a little more, but all good
llego todo bien
Good
Arrived very fast! Not taxed by mail! The device came well packaged and started using today!
Fast Delivery
Got goods quickly, brought home for free. Put the instruction on Russian, but the glasses did not put, read the reviews, everyone with glasses. The device itself is something with scuffs, as if used In the case has not yet tried, I will finish the review later.
Good product. looks just like the photo
Shipping not bad high price performance ratio also decent living as four... More having to look at know...
Come with 20 days, never tested. But working
To the Cossacks dishov for 17 dnev! Good for good reception! Reviews the efect is not bachim, it will seem to me the efect through 1,5 - 2 city! Lyampa спрацьовує яскравими spalahami, with a small interval, when the heat of the village of Lampi comes off! Одdress up the окуokulari! Skilki Bude працюватi prilad-pitannya rhetoric!
aun no lo pruebo, pero se ve y siente solido en su composicion, vendedor muy atento y preocupado
perfect
excelente hasta me mandaron por correo el instructivo en español
The debugger arrived well without any apparent superficial damage includes the lenses but no instruction comes in Spanish I will have to ask for it, I will put another comment later after use
veio tudo certinho e surpreendentemente rápido.
Has received, everything works, but is it not yet clear
look ok , but wait for result
Top product
I arrive super fast to Chile compared to other products I ordered. I don't try it yet but it comes with your instructions, good store. When I can upload photos of the advance.
Asked to extend the protection, but got no response. My protection over and had not received the product still at least was already in Brazil. The product is as advertised, works perfectly, has automatic mode, just pressing the button. Came well packaged, no postal rate. Recommend the product!
The goods arrived, with delivery a little late. Everything works. Made the procedure at maximum power, the hair react, as in the salon. In the set went glasses, as I thought, they do not particularly protect)) there are instructions in English, it is quite understandable. But asked the store to mail the instructions for Russian. He sent in a day.)
I arrive very fast store to friendly and communicative 100% recommended. The product turns on but not tested to measure effectiveness
It's very nice! I thought it was wireless but no, I 've used it twice pq should be used every 2 weeks, I don't see any differences yet so I'll tell you later than such
Estimated arrival came a little faster than four. Gift for groom additionally ordered anything exactly been high, product normal work. You ever even did with the inferior goods or the floor or iPhone nowhere I used to saw only people living in reaction to you machine made as ㅋ ㅋ well used to yo ~
31 days since I applied until it came to my hands (in pandemic) I hope it is of good quality and achieves the desired.