SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
excelente calidad, lo configuramos sin problema, viene en español, aún no se si hay que hacer la homologación como con los celulares, pero hasta ahora funcionan bien y traían sticker de regalo
Beautiful watches for their price. The charge is held about two days, which is much bigger than Elari. The only negative-when you insert a SIM card, you can miss. Because of this, I had to twist the clock, otherwise I can not get it.
Everything came whole. In the box. Clock, instruction in Russian language, screwdriver and store put a gift-stickers. The clock's down. Put on charge. The charge is coming. We do not know what they are in operation yet. A little later I'll add a review.
The watch came in 4 days, the delivery from Ros brought the Courier (free of charge), everything corresponds to the description, and externally and by functions, the SIM card is Mini, but, paired the clock with her android, parental control is, many functions to track the child. A little bit of trouble with the settings, the code, the notebook. No function missed call. The camera is not very, but still takes pictures. Charging is special on the magnet keeps well, charge for 3 hours and work more than 12 hours, in principle normally. The call when calling is normal, but in the course of only 1 melody, or I have not yet figured out, when communicating I hear the child well. The child is happy, so am I. For such money. I advise everyone
Working hours. App install very easy. It is a pity that there is no function of listening. The camera on them just like in all hours sucks. They cost their money. Before that, there were hours of elary for 4000, so I will tell you that they differ only 3 points. 1) in Elari geolocation is more accurate to 10 m. Geolocation sucks. 2) in Elari there is an listening function. This watch does not have this function. 3) in the elary there is a sensor removal from the hand. This watch doesn't have it. The watch took the replacement of the phone to the child in school, as the phone in the backpack does not hear, will not reach. And the watch is always on the hand) Got to Syzran in 9 days from the time of order.
Fast delivery to Kuzbass only 11 days, brought the girl Courier. The watch is light with a rubber strap, the protective film is scratched, but it's not a problem. The watch works, there is a magnetic charging and a screwdriver for difference under the SIM card and a set of stickers. On waterproof did not check. I think it's a good gift for my niece. Advice
Excellent children's smart watch with SIM card slot, quality at the highest level, very many different functions in the application. SOS function, GPS Subscribe to my YouTube channel: "send"
The clock is very steep, everything works well, it was charged in an hour, came in 4 days, brought a courier.
The watch looks cool! The child is happy. Instruction in Russian. But they haven't yet. Later I will add a review
good delivery looks all works
Come quickly, everything works. Only GPs has an unpleasant error, but it is not critical
Delivery fast in a couple of days delivered, the courier brought to the House, the hours are cool, quality, on call has not yet checked, as I will check, Thank You You You You
The order just arrived. Seller handsome! Everything corresponds to the description. Charging is not correct, because. The magnet repels the wrong connection. The parcel had a gift, rubber cartoon characters. I recommend the goods and the store!
Arrived before the expected time. Conform to the specifications mentioned. The store is gorgeous and reliable.
<2en> the cargo has reached durable and flawless. Endless thanks for Ali express and store... I wish you successes.
Brought a courier for 3 days, everything corresponds to the description, a good watch for the child, inserted a SIM card, adjusted everything for 20 min. Recommend.
Looks good so far he hasn't tried The store puts a gift thank you very much for everything
It's the same as in the photo or the better, it hasn't tradited much to come. We haven't tried it yet because it's for a birthday present, I'll go back and give my second product valuation as soon as we try it. Otherwise, super happy with the product and the packaging you came with. Thank you, I hope it works properly.
Часы очень понравились, сынок был рад получить их. Почему то есть потёртости на плёнке экрана♀️ зарядили, включили, симку пока не видит (сети нет), будем разбираться..
montre parfaite,bien emballé,je recommande fortement cet vendeur