SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://slamoof.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I am sorry for the late reply.The product has come with out any damage. Received the product with in 14 days time from the order. I check the net speed , Its okay for me come at the max 10-15 Mbps as i am living in remote area, need to check in urban areas.As the box comes with fully charged battery- at the first cycle back up comes 4.5 hours the device was heavily used. So far so good since 1 day usage, will provide additional comments in future. The device comes with Micro usb and connecting laptop to charge , hardly charging time more than 9 hrs still LED doesn't change from pink to blue.I need to check with official store ,whether we connect in travel adapter and charge it on wall mount. I wrote this feed back during travel unable to take snapshots.Nothing more differences from the earlier buyers snapshot. Price: I bought it for 45 USD,I feel the price is high,Albeit I am strongly recommending to buy the product from this stores for the brand name.
Excellent goods and store
Muito bom, chegou muito rápido e bem embalado achei que seria maior rs, ainda anão testei a conexão, mas assim que testa deixo o feedback
The order received after 3 weeks, the track was tracked in Russia, the box was well packed, the work did not check yet.
The machine corresponds to the description, to enter the network you need a SIM card exclusively with the distribution of the WiFi network. The memory card slot is available and the SIM cards in the slot fit different, but you need to consider the adaptation of the physical card because the accuracy of the entrance to the slot is more suitable for the usual SIM card. In the rest there is a fixation!
модем получил,пришел за 16 дней до ЯНАО.но С МЕГАФОНОМ НЕ РАБОТАЕТ,вставил МТС тариф для планшета-работает.вилимо только с модемными тарифами работает.но продавец предупреждал, что нужно брать самый дорогой.так что мой косяк.
Like the description
Very Good Product. I had downloaded 38Gb within 3 hour via WiFi . It 's possible to work 3H after full charged(Without Rest).
Well received, according to the description. It's perfect, thank you
работает отлично МТС сразу принял без проблем, но иногда откидывает сам по себе устройства решается перезагрузкой, 4Г работает отлично 10 Мбит вытягивает.
10.09. Ordered, 03.10. Received, everything works fine, everything connects, the store additionally put adapters for the SIM card.
The parcel arrived open, noticed already when he left the post office, thought shut down, apparently at the customs watched. Modem is great, Rostelecom works without problems!!
My WiFi has arrived nicely and being received from my post but no charger added. That was the only thing misplaced. so will like to know if there was no charger added. Thank you.
The store is a nice man! Order!
Все отлично работает, по отзывам посмотрела какой пароль, сразу не поняла пароль:1234567890
Quality is good. All intuitive
No way to check in
The package came in the crap of the Mint torn by Scotch Motan. But it looks like everything works.
куплено в полной версии с лте для рф за 2668р , отправлено через день , в пути до нск 18 дней , трек бесплатный подробный, аккм мощный есть подозрение что может протянуть сутки без заряда , в комплекте адаптор для симок, сигнал оказался тоже сильный как на прием так и на отдачу , залочены сети йота билайн мтс, йоту надо выбрать принудительно 4ж инач не работает , рекомендую к покупке и товар и продавца!
All right. It's good. Track к pogano. The packaging is closed, the goods are not stocked. I recommend uncle I for gift.
super
Delivered in 20 days. It's OK! Cool router!
It came to Sakhalin quickly for three weeks, catches the network well, minus that the battery level is not visible
Router works as it shold, just insert sim card, turn on the router, connect to it, on log in page to router input PIN to sim card and done! Works with O2 in Czech Rep.
Excellent store!!!!! I advise everyone. The order came early, thank you very much to the seller.