SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
получил , в Гомеле пришла за 2 месяца,коробка измятая в хлам, но внутри камера целая
Thank you for the goods. Cameras went for about a month. Ordered for 11.11. Got two cameras with one day difference. Thought they sent one. Cameras haven't checked for work yet. And so in general it is satisfied.
The camera works fine. Very fast delivery. Thank you!
Fast delivery. Goods consistent with the description. Recommend these cameras and sprzedawace!!!
Камера пришла за 3 дня, очень быстро. Описанию полностью соответствует. Сама камера в тяжёлом металлической корпусе, снимает чисто, и в темноте, и на свету. Вообщем рекомендую
Very fast delivery. Extremely simple startup. Perfectly working camera.
Chic goods, Rich set... Power supply for different plugs, all qualitatively packed... I highly recommend .. worth your money. Quality at altitude!
Excellent Wi-Fi camera. I buy the third time, the first one has been working for five months, while I like everything. I will repeat my previous review. Metal case, two antennas, in the kit there is everything necessary for its connection. For initial settings connected the camera to the router by cable, and then through the application on the smartphone configured the connection to the Wi-Fi network, specifying the network name and password. The quality of the picture and sound is excellent. Infrared illumination is not powerful, but at a distance of 15 meters everything is clearly visible. There is a slot for a memory card. The record on the card makes by movement, while the start of the recording will be a few seconds before the start of movement, and the end is a few seconds after the movement is complete. The package was tracked by track number on the whole way. Delivery from Moscow to Arkhangelsk Region 8 days. Product and store recommend.
The camera is of good quality, the picture is clear, the setting is fast, without any problems. Included only for verification, I will install in the spring. In my opinion, the cable connection is better than through Wi-Fi, in the future it will show how better.
I ordered a camera 08.12, came already 16.12 in the Nizhny Novgorod region. I have not yet connected how I will add feedback.
Доставка молния. Качество выше всяких похвал. Подключу, затестю, дополню отзыв.
заказ был обработан в течении суток. посылка шла почти три месяца. упаковка камеры была порвана в хлам и перемотана скотчем. при распаковке обнаружил что нет блока питания. открыл спор на 10 долларов, продавец предложил пять баксов вернуть, мне новый блок питания обошёлся в семь баксов(срочно надо было), АлиЭкспресс поддержал на 7 долларов и вернул. камера целая и работает. хотелось бы чтобы продавец обратил внимание на упаковку товара.
Ordered 4 pieces. Everything came in, it works. The boxes are different, maybe from different batches.
Salesman schvidko selling the goods. There were more than three hundred of them before Kieva. The box of prim was, ale in the middle of all the reception. The camera does not stand. And I recommend it to you.
Excellent camera, fast delivery, works fine day and night, many settings, everything is super! The store quickly answers all questions. The box is crumpled but the camera is whole. There is a desire to make the same camera with a wide viewing angle and the same functionality. Excellent company, I wish to develop and make new available cameras!
Excellent cameras, Reolink did not fail. All the declared functions work, the quality is good. Recommend.
Delivery from Germany 7 days! Yes more expensive, but quickly and without problems with customs in Latvia. I order already 5 copies, excellent quality, that shooting, that assemblies! Strong plastic and metal. A lot of settings and adjustments that through the phone that through the computer.
Excellent goods, best recommendations, all over the world, good, well-being and success in personal life. Wash your hands with soap, read books.
There were three cameras. The salesman reviews a spot of DVD, and through the decree of the night one. Posilki відстежувалися, ale chomusu TA, shcho one is sent to the north came through 15 dnev (Ukraine, чернігівська), and reshta through 24 days. Boxes are pressed, and so all Nibi reception. There's no transfer in the robot. Cameri garage, I recommend, Bo ranishe such.
Vashche Agon, just Batman, all my girls now! Wash your hands with soap, guys!