SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is good. I brought a courier, the Dastor is fast. I liked everything, thanks and recommend.
I'm delighted!!! How I used to work without her I do not understand! Take it will not regret it! It shines bright! Delivery fast! Thank you!!
Заказ пришёл очень быстро! Качественная лампа . Все как в описании. Регулируется мощность. Спасибо продавцу за оперативность . Рекомендую
Это суперская лампа , мего быстро и недели не прошло .Бонус приятный кулер привез
At the end, I received my order Thank you very much to the store. More than a month order arrived
Очень быстро доставили спасибо ) заказываю уже 2 лампу
Лампа просто огонь, советую. Доставка до Хакасии 7 дней
Приехало очень быстро , все целое и не вредимое,главное что работает ,жена довольна , спасибо за товар , рекомендую к покупке и еще и цена 5₽ вообще огонь,заказали 13.08 пришёл сегодня но в почтовое отделение)
The product is exactly as the description says, only it takes almost two months and a half to arrive, but highly recommended
Лампа очень классная и мощная. Пришла за 3 дня. Рекомендую
Good quality LED bulb
Delivered in 5 days, home. Easy to Assemble, good tripod. For this money is super!!!! Thank you!!!!
Excellent lamp, delivery in Mo about 6 days, tracking was
Отлична лампа !
Thank you so much)
The lamp is cool, I really liked it! the video with this lamp can look on my channel on YouTube ASMR Sofia
I order the second time from this store! Everything is fine!! Delivery fast
Several times there was an alert that the parcel came, but there was no call from The Courier. Where to call, where to look is not clear. Soon the courier still showed up. No dents, everything is neat, everything is as stated. I put the lamp over the couch. I'm afraid that the client will accidentally hurt the lamp and it will fall, since only three thin legs and this is not too stable. Stable if the lamp is without tilt. If raise the lamp above and direct the light down, the lamp may fall!!
Thank you very cool everything works.
I order the third time. Comes very quickly. In just a week. There are no complaints about quality. Thank you!
Excellent store, everything came very quickly, I did not even expect it myself-in a week. Turn on, everything works. Took 18, excellent, I will advise friends