SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool cover! You can safely shoot and roll pages through the film.
Everything as always at baseus. Delivery to 53 regions less than a month (20 days). The quality is excellent! Packing 6A height. Recommend!
Спасибо ! Все отлично
Bardzo dobre wykonanie.
Great product tested under water up to 2 meters and works very well
Wszystko ok jak zawsze z tego firmy polecam!!!
Practical and beautiful.
very good quality!!!
nice one...I like it
bien reçus bien étanche a recommandé baseus toujours mieux en mieux
excelente producto buen material
parece me que corresponde a descrição vou experimentar agora dentro de água...
In the Street 12 dnev. See her again!
In the street 20 dnev. See her again!
Excellent quality item More excellent purchase this store. Item and highly recommended. Advise and come back to buy other items this brand that me fidelizaram, by its top quality. 5 *****
Everything ok, just a little hit the boxes
Чехол соответствует описанию. Внутри упаковки есть инструкция, наклейки и визитка магазина. На герметичность от попадания воды не проверяла. Выглядит качественно и добротно, а на сколько прослужит - покажет время. Всем хорошего дня, а также прекрасного настроения! И надеюсь вы этим летом смогли куда-нибудь съездить поплавать и отдохнуть, в отличие от меня... Дурацкий карантин в этой стране весь этот год испортил.
super Fast delivery that bag is really waterproof i am diving with it to 20 meters And it is really waterproof
Useful thing for hiking on the beach or other extreme places.
Заказ пришёл в срок, без задержек. Соответствует описанию, при погружении в воду, протечек не обнаружено. Товар качественный и красивый.
Gerai saugo nuo vandens ir filmuoti galima po vandeniu
Come gran parte dei prodotti Baseus, anche questo case impermeabile è di ottima fattura. Doppia sicurezza sulla chiusura e spessore tale da garantire assoluta impermeabilità. Consiglio l’acquisto.
The order came wrong and the store gave me back the money.