SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super slim..not fit for alfa Romeo 159.smel good.thx store
It looks quality like everything I bought from Baseus! Later on I tell you about fragrances!
All as shown on the site. Quality at the proper level. By the ratio of price-quality-very worthy goods. Recommend. Thanks to store and delivery service.
Dostavljeno U normalnom. Vudecemo Kako and koliko Dugo mirise.
Very good packaging as always and very nice product. Maybe I should remove the inner cap for it fits right at the bottom
Очень качественно сделано, в общем в Baseus и не сомневался, но сам накосячил не померил ширину воздуховода в авто, получилось что у меня по размеру уже. Так что внимательней перед покупкой. Из минусов в этот раз очень долгая доставка была до Москвы.
Fast delivery, excellent quality. Many thanks to the store and the store. Highly recommend.
Great store,fast shipping,highly recommended.Will buy again more stuffs from this seller. 5 stars
I order in this store not for the first time. always everything is on top: both delivery and goods!
Express delivery in 15 days. Goods consistent with the description.
Purchased 2, hoping that the quality is good as you come to expect from Baseus.
Cool thing, fit on Hurray!
Looks beautiful, I still haven't got to install it, then I don't esprimo on perfume.
The product corresponds to the description. Arrived in Tashkent in 46 days. I recommend to everyone!
Excellent store, I recommend, your products are of excellent quality, I will surely continue to buy more products from BASEUS. Arrived in good weather in Mexico
The product corresponds to the description. Arrived in the specified period.
As always, the quality and speed of the manufacturer at altitude. I recommend this manufacturer and its products.
Incense may be different design according 90-degree one piece cold. Old Brown, stay tuned'll but the first feeling is very good.