SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://slamoof.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Despite the coronavirus, the parcel reached Kiev in 13 days by new mail. Packed in a bag, a little pinched box. Not included yet, we wait until we give it.
Everything works, but at the highest temperature cracks, so be careful. Plastic dries very quickly
My 11 year old daughter tried it and she loved it!!! It’s easy to use and lots of fun.
Many thanks for the prompt delivery. The store umnichka sent very quickly 01.10 ordered and 06.10 order already from us. brought the courier. Everything works. The child is delighted. It is so fascinating not only for children but also for adults. I will definitely order and recommend to friends. Thank you.
Delivery to Ufa less than 2 weeks. The description corresponds. Made well. I recommend taking only those who have hands from the right place grow. On the first day I had to completely disassemble. Because the plastic is stuck inside. Inside everything is really high quality!!! In you advice: If the plastic is stuck-do not completely disassemble. Remove only the lower black tip, then gently using the pliers remove the heating element and quietly remove the plastic. Children really like (5 and 7 years). Something serious, of course, will not work, but glasses, rings, etc. It's getting. In general, I recommend!
Is my another purchase. Recommend.
Everything is fine. Works without complaints. The child is happy. I recommend.
Daughter is happy), daughter is delighted
My daughter has been using it. She loves it. Nice product. It does the job as in the description.
szybką dostawa pen ok
3Dручка пришла быстро, без повреждений, работает хорошо, дочка довольна. В комплекте сама ручка, блок питания, блокнот с трафаретами, инструкция,подставка, и пластик. Магазин и продавца рекомендую.
Works well, the child for 10 years just that he can already use and insert rods correctly. It's been a while.
Got a kiss. Took as a gift received on the last day everything is super. The child pleased made the mouse for the cat and the cat is happy playing. Received less than a month, I advise the store. Immediately took more pencils.
The product is good quality works as it should my kids love it
Thank you just came to the birthday of the granddaughter very much waited for the madness all works a little had to work out the stuck rod I advise the producer thanks Ali
Все хорошо
Great!!! At the top! On the other hand, plan when buying, a lot of additional threads, because, the threads provided, are not enough. This thing is too addictive! My daughter used all the wires provided in one evening... See pictures.
Rewelacja super fun, recommend. Very good product
Came for a month, took a gift, I hope it works. The store sent quickly.
Работает, дети довольны. За такую сумму не жалко.
хутка і ў срок малайцы кітаесі!
It's OK
Good Goods
The handle is fine quality made packed well the box is crumpled but inside the whole, complete with a handle, wire, stand, instruction, traforet and a set of plastic, everything was sorted out easily and just turned out, if you have ever used a kleckie gun, it will be quite easy to only need to be able to Definitely recommend to everyone, like and subscription
Ручка суперская, продавец отправил в тот же день, до МСК за 5 дней дошла. Ребёнок очень доволен!