SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping, epilator seems pretty solid. Recommend salesman. Hope you will meet my expectations.
Efficiency can be understood in a few months of use. At 4-5 Division a little burning the skin, at maximum until I risked it. Flashes are very bright., even through glasses (gift) + closed eyes, they are visible. I don't think it's good for the eyes. We have to, every time.
It came very quickly. I have not checked the work yet. I'll try it out.
The device works. Delivered in 10 days. The main thing is that it is still effective in action. I will hope so)))
Супер быстрая доставка...Заказала 22.07, пришёл 04.08, все цело, немного помята упаковка, но не критично.
Haven 't tried yet but fast shipping and the product looks very nice.
Epilator works, there are flashes, received quickly, while it is difficult to say with does it remove hair, after the first procedure, the effect is not noticeable.
At the moment it works well, I will comment if there are results
For now the product has arrived, I don't know if it works because it still has time to prove it.
Very happy I will hardly use the order I arrive in good condition
Epilator came in for 2 weeks. I did not communicate with the store. Everything is fine, everything works. The effect is to judge early.
Thank you! Fast shipping. Came a slightly crumpled box, but inside everything is whole, glasses and a razor in place. The only thing, no instruction in Russian language (((
Goods consistent with the description. Operation opiszę later. Tomorrow first trial shipping in 2 weeks.
It works great, it's perfect. I don't have any results yet, but I think they'll be very good.
Perfect epilator. Came very quickly. I am glad.
Product arrived fast! Recommend the store, now is test to see results.
Доставка очень быстрая, респект продавцу, пока не пробовала, но очень надеюсь, что покупка поможет сэкономить на соответствующих процедурах в салонах
Приехал быстро, комплектация соответствует, работает. Инструкция на английском понятная. При использовании кожа сильно нагревается, надеюсь эффект от прибора будет.
Haven't tried yet
The product is just as it looks like I don't use it yet but it's just that it works, I arrive in 3 weeks
Very well works, very happy to buy!
There are many thanks to the store for sending it to me so quickly I am very grateful now to prove it and already I'll say how it works for me thank you so much
I am very satisfied with the product. In league with all the more expensive hair removal devices at a great price. The store is good and fast delivery too. Thank you seller!
Очень долгая доставка. Сегодня опробую в деле, сравню с профессиональным
посылка хорошо упаковано! все целое, работает! эффект будет понятен позже!