SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I take it not for the first time, everything is fine
The parcel came very quickly! Everything works, but the build quality leaves much to be desired...
Delivery a month. Good value for money. The product is working properly. Thanks!
Everything is fine thanks to the store.
The product is the same description and quality but arrived late after 6 days .. I did not regret buying thanks to the store
Very good
The pen drive works perfectly. Very good speed. Fast shipment. Very good store. Thank you so much
Arrived much faster than the first time qui cared, very good
extremely fast delivery. Fast usb transfer speed. Read speed: 156MB/s, write: 63MB/s.
o produto veio conforme o pedido realizado
Super fast shipping
It came very quickly, and it works properly.
thank you very much have a good day
Good store, everything is correct, thank you.
Excellent everything very fast and good quality
Everything is fine
Very good, quality product.
Как всегда - супер! Заказываю флешки у продавца уже не в первый раз, и всегда очень довольна качеством товара и скорость доставки.
Normal flash drive. Drove for 3 weeks. Took on 121 gig. Bought with купоном-20 $ Got here> Got. By 57jtht <
The size is perfect, fits very well in center to choose the output to use.
Completely satisfied, the product meets the exelent quality optima manufacture with premium materials that is spectacular, the store is very kind and attentive when answering. The delivery time was super fast the products arrived without any anomaly, I'll keep buying from this side. A customer won. I recommend it 1000000000000% Many greetings from Colombia He deserves⭐⭐⭐⭐⭐
الجودة جيدة، العلامة غنية عن التعريف، الشحن جيد مع ظروف الوباء وصل تقريبا في شهر و نصف، تم التجريب نقل المعلومات سريع جدا من الهاتف أو الحاسوب، جربته مع الهاتف Xiaomi mi 9t يشتغل جيدا
Пришел заказ за две недели. Флешка работает отлично.
impeccable temp de livraison raisonnable
Delivered quickly. But I'm a little disappointed as promised 150 Mbps I didn't see, tried on different devices. I think that the flash drive is original, but with the speed of the lottery apparently the manufacturer applies different memory chips and controllers in different audits. When moving large files, the flash drive heats up very much. Well, there are no mistakes, the speed is even smaller than the declared, but all the same is good.