SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality. Compliant.
Tout à fait conforme à la description
Very cool and useful keyboard for work) MacBook Air perfectly copes with it!!!
Key sense some easy but laptop keyboard same slim good design. 4.5.
The keyboard came in a dense box, not a drop. If you connect it by Type-C, the devices connected to the keyboard will be available on your computer even if the keyboard itself is turned off. It's actually the hub. Comfortable enough.
الاتصال سريع جداً ليس بطيئ لكن صناعته ليست جيدة بلاستيك
Working good, thanks.
Отличная клавиатурка. Просто супер!
Heavy, does not slip. Connected immediately. Convenient piece
Really good looking and functioning product.I do think usbc inputs position is a bit off meaning should be on the left side rather than top. Nevertheless if you need numerical keypad grab this one.
만족합니다.
Good
Excellent keyboard, works well
สินค้าถูกต้องตามที่สั่งซื้อไป ใช้งานได้
Please beware that this keypad will automatically turn NumLock on, and unable to turn it off while connected. (Found a bit troublesome when using notebook keybord with it, but works OK with external keyboard)
Fast delivery. It works great.
태플릿 용으로 그만입니다. 태블릿으로 왠만한 문서 작업은 다 가능합니다.
Very fast delivery. Works great too. I use it with my laptop, because it doesn't have a numpad.
...
Everything is fine and working only type c cable little disappointed
Clava is super. All yak in the description. He was on the Blues before knowing. Pratsuah is great. Delivery for 13 days to viddylenna.
Shipping for one week or so and it took, bluetooth connection and key recognition well and make you satisfied.
Space Bar (space key) is not easy to, Function and operation in trouble. Wired, wireless all over Recommended pats the
It's good for me. This is extend the notebook keyboard as full-size keyboard. The little disadvantage is a little lower(thin) than the notebook But I am fully satisfied. It's good!
Все нормально. Пока работает. Использую неделю...