SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Thanks
The hose is really light. Making Connection went fine. I do have a few question regarding the quality of the hose. When you drag the hose behind you it glides over the ground. As the hose is made of very soft kind of rope it's starting to wear off. So I hope that in time my house will not be ripped. Maybe something to look at? Apart from that the hose works well.
The order is executed, even before the appointed time. Packaging is crumpled (this is Russian Post), but not critical for the goods. At first glance, everything is very hard and presentable. Satisfied with both the goods and the store. I recommend proavtsa and his store.
ok
Buen producto aunque la pistola no es de gran calidad le sobra plástico y le falta partes de aluminio.
нормальный набор ! мыть машину можно.качества супер! рекомендую продавца!!+5
Everything came quickly, the box was slightly crumpled, but the product did not reflect! Thank you store!
High pressure? Movie cool these four to just pull hand entrance Press is no 쎔... Lake glittered listen
Ok
Like the description perfectly very comfortable and excellent quality
7.5m white box packed in anywhere. Water cotton lined with goods and think more water faucet inlet at the glazing to no matter tighten wholesale water pressure nail and enduring and stay out of the laced up anti fall, heavy!
The product under testing, and I like the quality,
Very cool thing, just delight!
ОК
Arrived fast and quality material very good
Fast shipping excellent packaging I recommend it
шланг бракованный. дырявый травит ,пропускает воду. Течёт.
Jun, general order August days rated ㅠ.ㅠ Waiting for your options... Product quality is good, four key
Perfect! Thank you
Identical to what was described. It arrived quickly and the packaging was very good Description of length on the product by foot instead of meter I recommend dealing with the store
It's just what they indicate and I get there sooner than expected. Very confortable.
Geeft niet druk zoals het filmpje laat zien.
So-So
very good quality product.
7.5m는 무지박스에 왔는데 30m는 프린팅된 박스에 배송되어 오네요. 바닥 세척하려고 샀었는데 뜨거운 물로 분무를 했을 때에는 세척 건 입구쪽 안에 있는 고무 패킹이 빨리 떨어져 나갑니다. 차가운 물에 주로 사용해야할거 같아요. 그래도 조금 셀뿐 사용하는데 크게 문제가 없습니다.