SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Долго парился с подключение к блютуз , в остолбенел громкость преличная , батарейки хаватает 4 час как попить сходить
Envío super veloz! En 2 dias em casa. Ya tenia uno y me compre otro para el casco de mi pareja. Emparejan perfectamente y se escucha muy bien. Recomendable.
Works fine. Contacts with other headsets. Before that, I ordered from another store TA did not connect and it is needed, and this niche. Read the reviews carefully.
Works well against the headphones we seem to be of average quality, if the wires move too much it does not work anymore.
Bir haftada geldi şaşırtıcı şekilde. Ürünün ikisi de çalışıyor sorun yok satıcıya teşekkür ederim.
Sent quickly, reached in 10 days
It came for two days, the courier brought home (chose delivery from Russia). The box is not crumpled, all packed. Complete set. Everything works. The installation took 10 minutes. Seller recommend.
All super!!! Delivered in a week to krasnodar by courier. Very fast. Asked for two different microphones, the request was fulfilled. Recommend store and product
Заказал 25.08, а получил уже 28.08 (отправление пришло за 3 дня). Коробка без повреждений и деформации, хотя и насторожил тот факт, что она была упакована без использования упаковочной пузырчатой пленки, а только лишь в пакет курьерской службы. Но, тем не менее сам товар пришел без каких бы то ни было повреждений и дефектов. Не углубляясь в подробности, отмечу, что, исходя из стоимости гарнитуры, динамики и микрофон отличные. Время покажет, насколько долго проживет сам гарнитурный модуль, динамики, микрофон, а так же как долго будет держать заряд аккумуляторная батарея, но первое впечатление крайне положительное. Товаром и Продавцом доволен, могу смело рекомендовать.
Специально заказывал ускоренной доставкой. В итоге, посылка шла дольше чем обычной доставкой
ок
It's alright, good store <3
Excellent.
Super happy with my purchase Very light, the sound is top!!! And very easy installation. The FM radio, music or phone pass very well, phone call, radio and music tested at 130 km/h and the sound was perfect, I recommend
Excellent headset for your money.
Strange delivery service. First they called me before the fact on a weekday, say go out, you parcel, I say I'm at work, why you're not in advance. The next day I was overturned again, but the notification came that I was given a parcel that I received it, I didn't see her in the eye. And only on the third day, when I carried my brain to the operator, the Courier, I was told to deliver my parcel. Terrible service. But the intercom is great.
Всё как писали те кто покупал, звук отличный конечно air pods но музыку слушать в движении или радио отлично. пользуюсь неделю ещё не высадил и под аккумулятора. Из МСК до СПб шло 4 дня.
Came, put, works properly. It is convenient to talk up to 90 km/h, then the wind. Loud, no bass
The quality of the performance of the headset is 5. for this money is super. Ordered from the Russian warehouse (Moscow). Shipped (Monday) immediately to IML, at lunch Thursday already received (Ekaterinburg) brought the courier. Packing ideally. I have no complaints about the goods or the store. Highly recommend!
It's okay. Goods received. Between you and the phone to contact.
Everything works, the phone immediately found. The parcel arrived quickly. I advise
Description completely coincides, the product is excellent, the store about the responsive, he goes to contact, delivery is
tudo parece estar certo!!! muito rápido a chegada Obrigado
Garnitura Clas! Vartuya is his grosha, the store reviews promptly.
Arrived in minsk in about 3 weeks. Everything works. Installed in helmet hjc is-17. The store indicated the right value, if you are from rb, then you know what i mean.