SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Middle East and North Affrica |
28-47 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
thank you
All great working a wonder
Think about the neat product
Fonctionne bien. J'ai 3 accessoires USB et 2 écrans (VGA + HDMI). Je dois avoir un problème de driver VGA car je suis uniquement en 800x600 mais sur le HDMI je suis en 4k (à priori). manque 10 cm de fils pour avoir une bonne installation avec un PC HP 13'.
Works well with ThinkPad L390 + 2 hdmi dell monitors
Ótimo produto, chegou dentro do prazo, bem embalado.
It's okay, hub works as it should. However, the hdmi connector is smaller than i need. We have to look for an adapter.
this device is not support 4k@60hz as described
Producto Baseus de gran calidad. He realizado las primeras pruebas conectando 2 pendrives a los puertos USB y unos auriculares. Utilizo un Chromebook Asus con procesador Intel m3. Ha abierto sin ninguna dificultad un archivo de vídeo MP4 DE 1.5 GB y se reproduce a la perfección. Lo que más me ha sorprendido es que la entrada de auriculares viene amplificada, es decir, se oye muchísimo mejor conectando los auriculares al HUB de Baseus que al puerto de entrada original del portátil. Sólo este detalle indica el excelente producto que he comprado. Haré nueva revisión cuando pruebe entrada Ethernet y HDMI. Recomiendo tienda, entrega en España en un tiempo razonable.
muy buena calidad
Excellent, it came very fast.
Very quickly delivered!
It is excellent for the price for all connections
An interesting device, many useful ports. Won in competition from the store. I have not used in action yet, I need an adapter, so I can not transfer my impressions of the work yet. But in general, I'm delighted! Packed: in a branded box: Device, instruction, inserts, stickers (was wrapped in a package), arrived in the envelope in perfect condition. "Baseus" are pleasant discounts, coupons, gifts! Honest and sociable seller and team from baseus. As soon as I connect the device and check, I will add a review. I recommend to buy! To the seller Thank you very much!
Ок. Товар доставлен до двери. Немного помяты упаковки. Исправность и работоспособность еще не проверял. В случае недоразумений отзыв дополню, но надеюсь это не потребуется.
Externally and to the touch very cool! I can not check yet, the MacBook has not yet arrived, I will add a review as I test, but I think that everything will be fine.
This product has good quality. The store is excellent. The delivery was very fast.
It came quickly. The device with small odors, but without problems. Windows was looking for something, but did not find Network, yusb work perfectly, the rest is not very important to me.
Excellent Product, works all inputs, premium quality and appearance IT delivery is very top, store delivered everything right, am very satisfied!
I am satisfied with my purchase .. Fast Delivery
While I checked only the work of USB ports-everything works. Audio output too. Until I checked the video ports and charging. The only negative for now is that, that the cord for the laptop quite badly bends and over time "splits" the port.
Comfortable thing. Now they will not disperse the connectors on the macbook. The color is perfect. In short-the right thing
Excellent product. Highly recommended all in one.
Fast shipping good product thank you. Lot blue message
A terrific