SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. (over sized,wight subject to extra charge) However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
|Middle East and North Affrica
||28-47 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Slamoof (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great bracelet! Conforms to the description. Made quite qualitatively. In general I recommend! Delivered on time. The packaging is excellent. Thank the store.
My Xiaomi Mi Band hasn’t arrived yet, so I’m unable to try it on. The strap is heavy and 16mm width is a bit too big for my wrist. However, the quality looks good!! Thank you!
Very fast delivery. Excellent quality of the article. Seller recommended.
Bracelet class and how many additional in the kit thanks to the store came quickly
Quality metal bracelet, good packing, included O-rings for 3/4 and 5 versions of bracelets, and also the stick to remove the links
This feel satisfied, even also can use with
Perfect. And with tools to remove links and make it your own.
Delivered in 20 days, without damage. When you fit the size, please note that the axles are knocked out only on one side. To purchase I recommend.
быстрая доставка курьером прямо на работу. удобно. четко. в комплекте игла дня корректировки длины ремешка посредством удаления звеньев. рекомендую
Doszlo in 16 days recommend
All Super advise, quality is good
Одно звено было окрашено не целиком.Снял. Смотрится хорошо.Доставка очень быстрая.
Great bracelet! Delivered literally in a week, the parcel brought the courier to work. Links are easy to remove, for this there are rollers on the YouTube, the fitness bracelet itself is firmly held in the strap
Fully meets your expectations. It's a little short.
I liked everything, it looks beautiful on my hand, heavy
Everything us Ok.Good store and very good strap.Thanks for seller
Very beautiful and expensive смотрящийсч bracelet, I went in 3 days and was brought by the Courier home, although I did not even order it, service at the highest level!
Harsh cord, in quality is not at all like eplovsky.
muy bonito material, 15 días para su llegada a México. Muy contento
Everything is fine.
Bracelet Good) Money is worth and plus delivery a week by courier!
The quality of the bracelet is super!
Great bracelet thank you!